Software Engineer II @ Microsoft
Dec 2021 — Present · Redmond, WA89M+ M365 subscribers reached · ~94% faster incident iteration · 0 hard-coded credentials
Equipped engineers across the platform — not just my team — with a tested, production-ready high-severity response capability.
Develop and ship features for Microsoft's Consumer Purchase & Subscriptions platform — the purchase, renewal, and billing flows behind Xbox Game Pass and Microsoft 365, reaching 89M+ Microsoft 365 consumer subscribers and Xbox's global gaming base.
- –Engineered, from the ground up, a PowerShell script-execution framework that hot-loads and instantly validates scripts across INT and production environments.
- –Secured the framework end-to-end with Managed Identity — eliminating hard-coded credentials and certificate-based auth entirely — in full compliance with Microsoft's Secure Future Initiative (SFI).
- –Replaced one-off C# solutions and the write-code → PR → build → test cycle with native bulk operations, cutting incident iteration time from a full day to under 30 minutes in outages that can affect millions within minutes.
- –Shape architecture for scalable, distributed services, using Kusto to drive telemetry-based diagnostics and operational insight.
Case study: deleting the feedback loop (~94% faster incident response) →
C# · Azure · PowerShell · REST APIs · Kusto